FAQ’s – What is cloud computing?

Cloud computing means storing and accessing data and programs over the Internet instead of your computer’s local hard drive.

The cloud is just a metaphor for the Internet.

The cloud is also not about having a dedicated hardware server in residence.

With an online connection, cloud computing can be done anywhere, anytime.

Cloud computing uses a powerful remote server located in a very secure location capable of hosting a series of distinct servers.

Your computer, in a remote location, logs in to the Cyber Office³ cloud computer to access your files and your programs using a graphical interface.

The Cyber Office³ cloud computer will look much like a Microsoft Windows™ based computer.

Example: an office manager, using his/her local desktop computer, logs in to their Cyber Office³ remote desktop on the cloud computer to perform daily job responsibilities.

What are the benefits of using the Cyber Office³ cloud computer?

Cyber Office³ cloud computing creates Reliability – Locating the cloud computer in a protected data center with backup power generators virtually eliminates server power interruptions.

Our Cyber Office³ cloud server creates High Speed – Locating the cloud computer in a protected data center allows access to the cloud computer directly from internet service providers with access to superior bandwidth.

Cyber Office³ cloud computer allows increased Data Storage Capacity, Improved Application Performance and Remote Data Access – without purchasing additional hardware, server storage space, software upgrades and other IT related resources.

The Cyber Office³ cloud computer enhances Disaster Recovery – Protect data from catastrophic events by storing it off-site in secure, enterprise-class data centers that are routinely backed-up.

Cyber Office³ cloud computer enhances Scalability – Conveniently scale services to match the changing needs of your company by adding users, storage space, and more options as needed.

The Cyber Office³ cloud computer allows for Improved Operations – Access files and applications remotely; and collaborate anytime, anywhere, and on virtually any device with an internet connection.

Cyber Office³ cloud computer allows enhanced Trusted Support – Located in Baltimore, Maryland we provide in-house, help desk support that customers can rely on.

Cost Savings

Call us to find out how the Cyber Office³ cloud computer will save you money.

Who can access your Cyber Office³ cloud computer ?

Each remote user has his or her own password.

Cyber Office³ will not have access to your cloud computer.

No one can access your Cyber Office³ cloud computer but you and your employees.

What are commonly used terms?

Cloud

Internet-based computing in which large groups of remote servers are networked so as to allow sharing of data-processing tasks, centralized data storage, and online access to computer services or resources.

Local Desktop Computer (“Host”)

This refers to the physical (host) computer in which you are using to connect to the Cyber Office³ devices such as Tablets and iPads™ fall in to this category.

Remote Desktop Server (“RDS”)

Refers to the Cyber Office³ cloud computer.

Redirection

Redirection refers to devices that are installed on your local (host) computer and redirected to the Cyber Office³ cloud computer remote desktop over the internet.

Printer Redirection

Printers that are installed on your local computer will redirect to the Cyber Office³ cloud computer (not all printers will redirect). Printers that are redirected will show as “HP LaserJet 1020 (redirected 3)” in your list of available printers.

printer redirect

Cyber Office³ Cloud Computer Redirected Printer Screen

Drive Redirection:

Your Local and USB connected drives can redirect to the Cyber Office³ cloud computer.

redirect driver

Redirected Drives on Cyber Office3 Cloud Computer

Remote Session:

This refers to your remote desktop. You will often here this common phrase: “I need to reset your remote session”

How do I access my Programs & Data?

You can access your data from any computer or tablet using an internet connection.  By logging in to the cloud, you are accessing the Cyber Office³ cloud computer.  The Cyber Office³ cloud computer is your new work space, which will have your programs, internet favorites, documents, and email all in one place.  You can access your programs and data by using a Remote Desktop Connection on your computer, smart phone and/or iPad™ (PC & Mac).

Software installs must be completed by the systems administrator.

 What does the Cyber Office³ cloud computer remote desktop look like?

remote desktop

Cyber Office³ Cloud Computer Remote Desktop

What are applications on the Cyber Office³ cloud computer?

Microsoft Office Suite™:

    • Outlook™
    • Excel™
    • Word™
    • PowerPoint™
  • Anti Virus programs
  • Spam Filtering Services
  • Windows™ File, Print and Application Server
  • Microsoft Exchange™ (e-mail)
  • Your mission critical line of business software

How can I get help?

Cyber Office³ provides a Help Desk manned by professional computer experts.

  • The most common fix to any Remote Desktop Session issue can be resolved by simply logging off (signing out) and logging back in. This refreshes your Cyber Office³ Remote Desktop Session.
  • Before using the Cyber Office³ remote desktop users restarted their computers to fix common issues. Logging off (signing out) and logging back in, in a sense, “restarts your computer.”

What if:

  • An application is frozen or acts irregular?
    • Log off (sign out) and log back in.
  • My Cyber Office³ Remote Desktop Session locked up?
    • You should contact the Help Desk for Cyber Office³
  • The printer stopped printing or disappeared.
    • Log off (sign out) and log back in.
    • If that does not work, you should contact the Help Desk for Cyber Office³.

How fast is the Cyber Office³ cloud computer?

  • When logging in to the Cyber Office³ cloud computer, you are using an internet connection. The same internet connection that takes you to Facebook™, YouTube™, and Pandora™.
  • Internet Service Providers (“ISP”) will provide you this connection and the speed. Some common ISPs are Comcast™ & Verizon™.
  • The speed of your internet connection depends on your ISP, and what you have purchased.
  • If your “computer” is slow while on the cloud, it is most likely a result of your internet speed.
  • Cable and Fiber Optic connections are the most suitable for this type of cloud connection.
  • To Check your internet speed, please visit www.speedtest.net.

Where is the Cyber Office³ cloud computer located?

Tier IV Data Center that has Achieved Statement on Auditing Standards No. 70 (SAS 70) Type II Certification